• We deliver throughout Austria and most European countries.

• Within Austria: 2–4 business days

• Across Europe (within the EU): 4–7 business days

Once your order is placed, you’ll receive a confirmation email with a tracking number. We work with reliable courier partners (DHL, Österreichische Post, DPD, and others) to ensure fast and secure delivery.

• Europe — from €9.90 (free for orders over €150)

Shipping rates:

Austria — from €4.90 (free for orders over €100)

We accept the following payment methods:

• Credit and debit cards (Visa, MasterCard, Maestro)

• PayPal

• Apple Pay / Google Pay (depending on your device)

• Klarna / Sofort (available in select European countries)

All payments are processed through secure systems with encrypted data transfer. You can shop with confidence knowing your transactions are safe.

At Hikaya, we are committed to offering products that meet high quality standards. Each item is carefully selected and inspected before shipping. If you receive a product with a manufacturing defect or it doesn’t match the description, we will gladly offer an exchange or a refund.

Your trust means everything to us.

If an item doesn’t suit you, you can return or exchange it within 14 days of receiving your order.
Items must be unworn, with original tags and packaging intact.

To initiate a return, please contact us at [your email/contact]. We’ll guide you through the process and provide all necessary instructions.
Return shipping costs are covered by the customer, unless otherwise stated.

Have questions about a product, sizing, order, or delivery? We’re here to help.
Our team is happy to assist you and guide you to the best choice.

Contact us in the way that suits you best:

• via the contact form on our website

• by email at [your email]

• through messengers or social media (if applicable)

We aim to respond as quickly as possible!